Introduction

At Chile Trip Tours, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website and purchase our tour packages. By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of information when you interact with our website:

  • Personal Information: When you make a purchase or contact us through the customer service form, we collect personal data such as your name, email address, phone number, and payment information.
  • Payment Information: For all transactions, we use Credit card, Debit Card or Money, a secure third-party payment gateway.
  • Automatically Collected Data: We may collect information such as your IP address, browser type, and browsing behavior on our site through cookies and similar technologies.

2. How We Use Your Information

We use your information to:

  • Process and manage your tour bookings and payments.
  • Provide customer service and respond to inquiries submitted via the contact form.
  • Send you updates related to your bookings or promotions (with your consent).
  • Improve our website and services based on user activity and feedback.

3. Sharing Your Information

We do not sell, rent, or share your personal information with third parties, except in the following circumstances:

  • Service Providers: We may share your data with trusted partners such as Gateway for payment processing, and email service providers to send transactional emails.
  • Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities.

4. Payment Processing

All payments made through our website are securely processed by Gateway.

 

5. Security of Your Information

We use appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Customer Service Form

If you have any questions or concerns regarding our tours or your booking, you can use the Customer Service Form available on our website. We will only use the information you provide in the form to respond to your inquiry.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can control or disable cookies in your browser settings, but doing so may limit some functionality of our website.

8. Your Rights

You have the right to:

  • Request access to the personal information we hold about you.
  • Request that we update or correct any inaccurate information.
  • Request that we delete your personal information, subject to legal requirements.

To exercise these rights, please contact us at contact@chiletriptour.com.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

 

Chile Trip Tours
Email: contact@chiletriptour.com
Phone: +56 982941686